Frequently Asked Questions

Yes. All services include access to analytics and reporting dashboards without additional charge.

No. Pricing is transparent. There are no per-referral charges or hidden transaction fees. Bespoke integrations are quoted separately where requested.

Valident operates on a subscription basis. Contract terms are clearly outlined during onboarding to ensure transparency.

CRM add-ons may offer basic form capture, but Valident provides a dedicated secure referral and messaging system with structured workflows and analytics. Cost comparison should consider functionality and compliance positioning, not headline price alone.

vForms starts at £35 per month for one form, with additional forms available at £5 per month each. vResponse is £59 per month and includes secure two-way messaging. vWaitlist is £39 per month. All services include analytics dashboards as standard. Pricing is transparent with no per-referral charges.

Contract details are confirmed at the point of agreement. Valident operates as an ongoing subscription service rather than a long-term software licence.

Yes. vForms and vWaitlist have a £149 basic setup or £299 bespoke setup option. vResponse has a £299 setup fee. Setup covers configuration, branding alignment and dashboard preparation.

Yes. vForms provides an accessible entry point for practices accepting referrals without unnecessary complexity. Services are modular, allowing practices to adopt what suits their needs.

The bespoke setup option provides closer visual alignment with your existing website styling while maintaining the secure platform structure.

The basic setup includes configuration within the Valident theme framework with your logo and colours applied. It ensures your system is secure, structured and ready for use without extensive customisation.

Yes. Many practices adopt vForms to replace informal email-based referral processes. Rather than sending patient information through unsecured inboxes, referrals are submitted through a secure platform and stored centrally. This reduces the risk of misdirected emails and improves oversight. A structured system helps ensure referrals are handled consistently and securely.

Yes. Separate structured forms can be created for different treatments or departments, ensuring appropriate information is collected for each referral pathway.

Yes. A basic setup applies your logo and colour scheme within the Valident framework. A bespoke setup option allows closer visual alignment with your existing website styling. Both options maintain the secure underlying structure of the platform while presenting a professional interface to referring dentists.

Yes. Analytics within vForms allow you to review referral volumes and referring sources. This provides measurable insight into referral patterns, supporting planning and relationship management rather than relying on anecdotal understanding.

Yes. Reporting dashboards are included as standard. Practices can review referral activity over time, identify trends and better understand workload patterns without additional software tools.

vForms operates as a secure referral layer rather than a full CRM replacement. Referrals are reviewed within the Valident dashboard and then transferred into your primary clinical or CRM system as part of your workflow. Where bespoke integrations are required, these can be discussed individually.

Submitted referrals appear within your secure dashboard. Authorised users can log in to review new submissions, manage next steps and organise referrals centrally rather than relying on scattered email threads.

A standard contact form is built for general enquiries, not clinical referral data. vForms is structured specifically for dental referrals, capturing detailed clinical information and storing it securely in encrypted format. Referrals are accessed via dashboard rather than sent directly to email inboxes. This provides greater control, improved security and better organisation compared to basic […]

A basic branded setup can typically be implemented efficiently as it uses the existing secure framework. Bespoke setup may require additional time for visual alignment. In both cases, the technical foundation is already established, enabling straightforward deployment.

vForms starts with one form and allows additional forms to be added as required. Many practices create separate forms for different referral types to ensure structured information capture.

Yes. Dashboard structures can be configured to reflect multi-site operations, supporting controlled access and oversight across locations where required.

Referrals are typically transferred into your primary clinical record system as part of normal workflow. Valident’s defined retention policy ensures information is not stored indefinitely within the referral platform.

vForms can capture patient demographics, contact details, relevant medical history, clinical notes and supporting information as required. Forms are structured to suit the referral type, whether implants, orthodontics, imaging or other treatments. This ensures clarity and completeness at the point of submission. Structured capture reduces ambiguity and improves efficiency for the receiving practice.

vForms is Valident’s secure online referral form system designed specifically for dental practices that accept referrals. Referring practices submit structured patient and clinical information through a secure online form. Once submitted, referrals are stored in encrypted format and made available within an authenticated dashboard. Receiving practices log in to review, manage and process referrals without […]

CRM add-ons often provide basic form capture but are not always designed for structured clinical referral workflows. vForms offers encrypted storage, controlled dashboard access and analytics tailored specifically for referral-based dental practices.

Yes. Patients can be flagged or prioritised, helping practices manage urgent or time-sensitive cases effectively.

Yes. vWaitlist can operate independently or alongside other Valident services to create a more integrated workflow.

Yes. The system can be structured to reflect different patient pathways and operational requirements.

Yes. The visual interface supports management of significant patient volumes while maintaining clarity and organisation.

Where appropriate and used alongside other Valident services, structured communication can be maintained within the secure platform.

Reporting tools allow practices to review waiting durations, identify long-waiting patients and understand overall demand patterns.

The dashboard uses a card-based system where patients move through defined stages, giving teams clear visibility of progression.

vWaitlist provides a dedicated visual management layer rather than relying on simple static status markers within a CRM.

vWaitlist operates within the same encrypted, UK-hosted Valident framework and supports structured data handling principles.

vWaitlist is Valident’s structured waiting list management system, designed for practices managing high demand for treatment. It provides a visual dashboard for organising and progressing patient waiting records securely.