vResponse FAQs

Where required, supporting documentation can be associated with referral records within the secure platform rather than sent via standard email attachments.

Yes. Registered referring dentists can log in to view submitted referrals, see status updates and participate in secure conversations where appropriate. This improves transparency and reduces uncertainty about referral progress.

Yes. Messaging is linked directly to referral records, ensuring conversations remain contextual and clearly documented.

Yes. Receiving practices can update referral statuses and add internal notes that are not visible to the referring dentist. This supports structured workflow management within the dashboard.

Yes. Each practice controls its own user access and permissions within the dashboard, helping maintain appropriate oversight.

vResponse is designed to reduce reliance on email for clinical referral communication. Sensitive information and discussions remain within the secure system, helping to reduce risks associated with traditional email workflows.

Messages are stored in encrypted format within the Valident platform. Access is controlled through authenticated user accounts, ensuring only authorised users within each practice can view or contribute to conversations.

Messaging takes place entirely within the secure platform. Both parties communicate through a conversation-style interface linked directly to the referral record. Messages are stored in encrypted format and accessed through authenticated dashboards rather than unsecured email threads.

vResponse integrates referral submission, management and messaging within one structured system rather than operating as a standalone chat tool.

By allowing referring dentists to view referral progress and participate in structured communication, vResponse supports clearer collaboration and accountability.

Yes. Conversations are stored chronologically within each referral record, creating a clear and documented communication history.

Yes. The structured dashboard and messaging system are particularly valuable for practices managing higher referral volumes and ongoing communication.

vResponse is Valident’s secure referral and messaging platform, designed for dental practices that want structured two-way communication with referring dentists. It builds on secure referral submission by allowing ongoing conversation within the same encrypted environment. Referring dentists can register and access a dashboard to view their referrals, while receiving practices manage communication centrally.

vResponse includes analytics on referral activity and workflow progression, supporting operational oversight.

Practices handling complex referrals or requiring regular follow-up communication may benefit from upgrading to vResponse for structured two-way messaging.