Secure referral messaging built for dental practices.
vResponse enables structured, two-way communication between referring and receiving practices, contained entirely within the Valident platform.
Beyond a single reply
Traditional referral systems often allow only a single response or rely on email threads for follow-up communication.
vResponse introduces structured, ongoing two-way messaging within the referral record itself.
Conversation, organised
All messages are displayed in a clear conversation view, similar in structure to modern messaging platforms, but designed for clinical communication.
- Two-way encrypted messaging
- Clear message history per referral
- Status updates and notes
- Attachments where required
Oversight and audit trail
All communication is recorded within the platform, creating a structured history linked to each referral.
This provides accountability, clarity and continuity.
Security by design
Messages are encrypted when stored and handled within a contained UK-hosted environment. Data minimisation principles are applied to reduce unnecessary long-term exposure.
Frequently asked questions about vResponse
Can attachments be shared securely within conversations?
Where required, supporting documentation can be associated with referral records within the secure platform rather than sent via standard email attachments.
Read full answer →Can referring dentists see updates on their referrals?
Yes. Registered referring dentists can log in to view submitted referrals, see status updates and participate in secure conversations where appropriate. This improves transparency and reduces uncertainty about referral progress.
Read full answer →Can vResponse support structured clinical discussions?
Yes. Messaging is linked directly to referral records, ensuring conversations remain contextual and clearly documented.
Read full answer →Can we assign statuses and internal notes to referrals?
Yes. Receiving practices can update referral statuses and add internal notes that are not visible to the referring dentist. This supports structured workflow management within the dashboard.
Read full answer →Can we control which users have access to messaging?
Yes. Each practice controls its own user access and permissions within the dashboard, helping maintain appropriate oversight.
Read full answer →Looking to improve referral communication?
Arrange a short demonstration to see how vResponse could support your practice.