Sectors

Secure referral intake for MSK and orthopaedic services

MSK services handle huge referral volumes that need to reach the right destination — physiotherapy, imaging or surgery. Valident brings structured intake and triage to the MSK pathway.

The Challenge

When everything routes to one inbox

MSK and orthopaedic referrals arrive in high volume, often without the detail needed to route appropriately between physiotherapy, imaging and surgical pathways. First-contact practitioner models depend on good triage.

Structured intake captures what triage needs and keeps the pipeline visible.

  • High volume across multiple onward pathways
  • Appropriate triage to physio, imaging or surgery
  • Imaging justification detail missing
  • Waiting lists hard to oversee
Referral process comparison
Before
Email attachments
Unencrypted, no audit trail
Generic PDF forms
Inconsistent, hard to track
No oversight
Submissions disappear into inboxes
With Valident
Encrypted forms
Secure, structured submissions
Status tracking
Every referral tracked end to end
Full dashboard
Oversight, analytics, reporting
Referral types

Referrals Musculoskeletal & Orthopaedics teams receive

Structured intake tailored to the requests that come through your door.

MSK triage & FCP
Structured referrals that route to the right pathway first time.
Physiotherapy
Consistent intake for community and outpatient physio.
Imaging requests
Capture the justification detail imaging needs.
Joint replacement
Track surgical referrals from request to listing.
How it works

Structured intake, secure messaging, clear oversight

Referrers submit structured referrals that capture the routing detail triage needs. Your team directs each case to the right pathway, messages for clarification, and oversees waiting lists in one place.

1
Received
Just now
2
Reviewed
10 min
3
Accepted
1 hour
4
Scheduled
2 hours
5
Complete
3 days
Security & Compliance

Designed for sensitive clinical data

UK-hosted and encrypted, designed around GMC, CSP and CQC governance and first-contact practitioner pathways.

Talk to us about MSK referrals

Arrange a short demonstration tailored to your service.