At Dentsure Ltd, we are conscious of the need to work in an environment where privacy and strict professional ethics are part of our culture. Our vision of a dental community using the Internet safely and securely will only be realized within an environment of confidence and trust.

Please read our Privacy Policy carefully as it governs the use of the Valident online service.

We care very much about the standard of our customer services, and we want to hear from you if you are not satisfied in any way. Please send your comments to

We will:

  • Ensure that all our Valident websites display clear terms of use and fulfill the same privacy and data protection policy.
  • Inform you of the levels of security that our services offer.
  • Treat all of your Personally Identifiable Information (PII) as strictly private and confidential except when we are legally compelled to disclose it.
  • Remove all your personal details from our database if requested to do so as soon as is reasonably possible. If you e-mail us at we will then contact you to make the necessary arrangements. We do not retain any personal data any longer than we have to and make every effort to ensure that it is kept up-to-date.
  • Supply a copy of all your personal details that are held by us if you make a request in writing. We will require some proof of identity, a SAE and a cheque for £20.00 made payable to Dentsure Limited. Details will be supplied within 28 days of receiving your request.

We will only use personal information for:

  • Providing the best possible customer services.
  • Processing any orders that you make.
  • Conducting research surveys.
  • Providing you with information on our branded or co-branded products and services.
  • Introducing our service alliance partners to you.

Cookie Policy

As you navigate through the contents of our websites, information about you can be collected passively using technologies such as navigational data collection. We may also use “Cookies” which are pieces of information sent by a web server to your web browser to enable the server to collect information and register preferences. “Session Cookies” are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. These cookies are used to improve navigation on websites and to collect aggregate statistical information. Navigational data are used for system management to improve the site content for market research purposes and to communicate information to visitors.

Which cookies does this website use?

The cookies used on our websites have been categorised based on the guidelines found in the ICC UK Cookie guide. We only cookies for cookie tracking (saving user preferences) and Google Analytics (website visitor information).

Data Protection

Dentsure Limited is registered with the Data Protection Registrar (Number Z7839953) and the Data Controller is Dr Nigel Knott. The Company is committed to upholding the eight Data Protection Principles of excellent information handling practice published by the Information Commissioners Office (ICO).

Dentsure can only warranty the safety of personal information submitted electronically via the Valident e-messaging and services.

A secure webpage will display a closed padlock icon and the https transfer protocol will appear in the browser address bar at the beginning of the URL . Whilst we will use encryption technology to protect sensitive personal information online, we also do everything in our power to protect user information offline. Only employees who need the information to perform a specific job (for example, our billing clerk or member of our Assistance Team) will have access and our employees must use passwords to access information. They must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy policies. Every quarter, as well as any time new policies are added, our employees are notified and/ or reminded about the importance we place on privacy, and what they can do to ensure our customer information is protected. All Dentsure employees are subject to signed Confidentiality Agreements.

If you have any questions about the security at our websites, you can send an email to